Frequently Asked Questions

The following items are not currently eligible for discounts: 

Surfboards/SUP’s 

Gift Cards 

Cameras 

Sale Items 

Bikes 

Also, in-store or online promotions may not be eligible for additional discounts. Certain discounts are only honored at company-owned locations and on the Ron Jon Surf Shop official website. Employees of company-owned locations may only receive discounts at company-owned locations.

Expedited Delivery

Most orders are shipped within five business days and the expedited shipping status is determined by the date it leaves our warehouse.

If you have any questions regarding a product shipment, please e-mail [email protected]  or call 1 888 757 8737 Monday through Friday between 9 a.m. and 4 p.m. 

Please remember that weekends are not considered when calculating delivery times for expedited orders. 

Need help completing your order? Reach out to us at 1-888-757-8737 or [email protected], and we are happy to assist you in navigating the process.

Please see our International Shipping page for details regarding shipping Internationally.

FREE SHIPPING: Valid on Ground orders of $75 or more after any discounts are applied and before tax and shipping. No promo code is needed.

This offer is not valid on oversized fees.

Free shipping is valid on orders shipping within the Continental United States only. Packages ship from Cocoa Beach, Florida.

Please see our Shipping and Delivery page for details.

Returns/Exchanges

We genuinely value your satisfaction, and we're here to help!

To ensure a smooth return process, please remember that:

1. Items must be in their original condition, with tags attached.
2. Returns must be made within 90 days of purchase.
3. A copy of the original invoice or receipt is required for all returns.
4. Gift cards are non-returnable and cannot be redeemed for cash.
5. Customers returning merchandise without an original sales receipt are only entitled to an exchange.

PLEASE BE ADVISED THAT OUR RETURN/EXCHANGE POLICY FOR RON JON BRANDED PRODUCTS IS LIMITED TO THOSE PRODUCTS PURCHASED AT AN OFFICIAL RON JON RETAIL STORE WHOSE LOCATIONS MAY BE FOUND HERE: Store Locator, OR PURCHASED ON OUR OFFICIAL WEBSITE ronjonsurfshop.com. GENUINE RON JON BRANDED PRODUCTS ARE SOLD EXCLUSIVELY AT THESE OFFICIAL RON JON LOCATIONS.   

STORE RETURNS & EXCHANGES

If you cannot return to the store where you made your purchase, the fastest option is to contact the store directly using the contact number on your sales receipt.  If not, email us at [email protected] with a brief description of the issue, such as a wrong color, size, damaged, etc. Kindly specify whether you prefer a refund or an exchange and include the store's location. If you opt for an exchange, please note that there might be a small return postage fee.

If the item you received is damaged or you received the wrong product in your package, please call 1 888-757-8737 or email us at [email protected] as soon as possible so that we can assist you.

Please allow 5-10 days for processing of your refund or exchange. Once processed, you will receive a confirmation email at the email address you provided in the original order. 

For exchanges, we waive the standard ground shipping charge on the replacement item if shipping within the continental U.S.A. 

If a discount was applied, you will receive a refund based on the price paid rather than the original value of your returned item.

Item color representations on your desktop, laptop, smartphone, or electronic device may appear slightly different as the result of studio lighting, variance in monitor calibrations, or the type of device used to view them. 

Ron Jon Surf Shop accepts the following payment methods for Internet purchases:

Visa 
Mastercard 
Discover 
American Express 
PayPal 
Ron Jon Surf Shop Gift Card

Note: Some credit card branded gift cards do not allow pre-authorization transactions. Please refer to the Terms & Conditions for your card for allowed uses.

Already have a gift card and want to check the balance? Call 888 892 3813 and enter your card number. Or visit the card balance url listed on the back of your gift card.

Ron Jon Surf Shop's policy regarding links from this site requires that a letter of the request be submitted to Ron Jon's Internet Services department at [email protected] or faxed to 1 321 868 0052. Ron Jon will evaluate each site based on its merits and according to a set of image standards that are associated with our brand and expected by our customers. You will then receive an e-mail only if we approve your request for a link.

No. This site, www.ronjonsurfshop.com®, in whole or in part may not be reproduced or distributed without the prior written permission of Ron Jon Surf Shop of Fla., Inc. Click here for more information about copyrights and trademarks.

Athlete/Event Sponsorship -
Parties looking for sponsorship for individual athlete sponsorship or support as a Ron Jon Team Rider (surf/skate) should send an athlete resume and sponsorship proposal to [email protected].

Donations & Charitable Sponsorships Ron Jon Surf Shop supports our local communities in a variety of ways. We focus our charitable efforts on education, youth initiatives, community upkeep and wellness, beach cleanliness and in supporting the animals that enrich our lives.

Ron Jon Surf Shop also seeks to support and strengthen the local communities in which our stores are located and where our team members work and live. Ron Jon considers charitable donation and sponsorship requests from 501(c)(3) nonprofit organizations that match our social responsibility strategy as noted in the following contribution priorities.

Contribution Priorities
Education/Kids
Educational and youth initiatives to enrich children’s lives, which may include programs for public school foundations, scholarships, back-to-school supply drives, water safety, and children’s hunger projects.

Environmental and Beach Safety
Programs that keep our beaches clean, beach safety, and promote environmental awareness to protect our oceans and beaches. Examples include Keep Brevard Beautiful, lifeguard support, and beach preservation and conservation.

Community Impact Organizations
Local organizations that have a daily impact on the lives of residents near our stores. Examples include business leagues, first responders, food banks, humane societies, and natural disaster recovery.

Exclusions
Ron Jon Surf will not contribute to:

• requests that do not match our contribution focus noted above
• requests that are not in the local community (geographic area) as our store locations
• for-profit programs
• political groups
• sports teams (except for surf/skate/beach noted above)
• individuals or fundraisers for individuals
• charter or private schools
• capital campaigns
• requests to generally fund an organization that does not benefit a specific program

How to submit a request
If you meet the criteria noted above and would like to submit a request, please do so by completing the donation form at the link below.

Donation Form

Contrary to popular belief, our Cocoa Beach location is not the original Ron Jon location. Actually, Ron Jon Surf Shop started back in 1959 in the small beachside community of Ship Bottom, New Jersey located on Long Beach Island. Ron Jon Surf Shop "The Original” has evolved from a tiny storefront to the beautiful 12,000 sq. ft. surfer’s dream store that it is today.

Ron Jon recommends our partners at the Ron Jon Surf School in Cocoa Beach for surfing lessons. Contact the Ron Jon Surf School directly at (321) 868-1980 or go to www.ronjonsurfschool.com. You can also visit or call the Ron Jon Surf Shop Location nearest you for more information.

Currently, Ron Jon Surf Shop does not offer franchises of any kind because we prefer to own and operate our own facilities. As for licensing, Ron Jon has granted a limited number of licenses to unique companies or operators that meet Ron Jon's high standards. All inquires or proposals should be directed to the Ron Jon Expansion department by E-mail at [email protected] or phone at (321) 799-8888.

PRODUCT REVIEW TIPS

We now offer our guests the opportunity to share their comments about the products they purchase by submitting a review online. No personal information is requested.

After selecting the number of stars and your level of satisfaction here are some tips for filling in the comment section:
 

• Base your review on your experience of the product, its features, performance and fit etc.
• Explain what you liked or disliked and why.
• Only review products you have owned, used or tried on.
• Do not use all CAPITAL LETTERS.
• Try to focus on information you think would help others to decide whether or not to purchase the product.
• Refrain from using profanity.

All submitted reviews are subject to approval prior to posting and become the property of Ron Jon Surf Shop. Reviews containing inappropriate language, personal information, information about other websites or companies and pricing and promotional details will not be posted.

If you have something else to say or need assistance please contact a Customer Service representative at 888 757 8737 or email us at [email protected].

Your opinion matters to us!