Frequently Asked Questions

Shopping Cart Support

Next Day or 2nd Day Deliveries

For expedited delivery, orders must be submitted Monday through Friday by 11 a.m. EST.

Overnight delivery orders placed on Thursday after 11 a.m. EST will arrive on the following Monday.

Overnight delivery orders placed on Friday after 11 a.m. EST and over the weekend will arrive on the following Tuesday.
2nd Day Air orders placed after 11 a.m. Wednesday will be processed on Thursday and will arrive the following Monday. Holidays excluded.

If you have any questions regarding the shipment of a product please e-mail or call Customer Relations.

Please note: We do not ship nor does UPS guarantee to deliver on weekends.

Call For Assistance

If you are having difficulty going through the checkout process please call 1 888 757 8737 Monday through Friday 9 am - 4 pm EST or send us an email at [email protected] and we'll be happy to assist you.

 

Gift Card Purchases

Using multiple Ron Jon Gift Card to make a payment for your purchase? Please call 1-888-757-8737 Monday through Friday, 9-4 pm ET to place your order.

Please note: Ron Jon Surf Shop does not sell, nor honor 3rd party electronic gift cards. Physical Ron Jon Surf Shop gift card must be present at the time of purchase.

 

International Shipping

International Shipping We currently ship only select Ron Jon Apparel Internationally. Items that can be shipped Internationally will display the words International Shipping on the product listing page and on the product description page.

Orders may be subject to import fees, duties, and/or taxes imposed by the destination country. These charges are NOT calculated during the order process but are due upon delivery and are not collected by Ron Jon Surf Shop. We highly recommend contacting the destination country's customs office for further information. Customers who refuse their order will not be refunded the original shipping fee. 

 

We ship Internationally to the following countries: the British Virgin Islands, Canada, Guam, Ireland, Puerto Rico, and the United Kingdom.

Delivery usually occurs within 3-12 business days, but may take longer depending on your country and location.

For international shipping rates click here

Free Shipping Offers

FREE SHIPPING: Valid on Ground orders of $75 or more after any discounts are applied and before tax and shipping. No promo code is needed.

This offer is not valid on surfboards or oversized fees.

Free shipping is valid on orders shipping within the Continental United States only. Packages ship from Cocoa Beach, Florida.

Shopping FAQ

Do you ship surfboards?

Yes! All surfboards are shipped via Air Freight. Processing and delivery times may vary due to the extra handling involved in shipping a surfboard. Most orders are shipped within four business days and delivery usually occurs within 3-5 business days after shipping. However, delivery to certain locations may take longer.

Surfboards are extremely fragile and require special handling. For this reason, all Air Freight shipments should be inspected for damage upon delivery before the shipment is signed for, if damage is noted you must call 1 888 757 8737 within 24 hours of delivery, Monday through Friday. Surfboards are of a fragile nature and surf brand boards come with no warranty by the manufacturer or Ron Jon Surf Shop. Ron Jon brand surfboards have a 90-day conditional warranty, but after that time there is no applicable warranty, either expressed or implied. If this board is in the original condition along with the original receipt, it may be returned. Any board showing signs of use or damage will not be accepted for return or exchange. Upon receipt of your new surfboard immediately inspect the board for damage and report any imperfections within 24 hours.

Hawaii and Alaska customers please call to place a surfboard order and receive a shipping quote, thank you.

Do you ship Internationally?

Please see our International Shipping page for details regarding shipping Internationally. We only ship Ron Jon Surf Shop Apparel.

I bought an item in one of your stores and don't live near by. How do I return it?

Customers must retain their original receipt for exchanges and returns on new, unused items returned within 90 days of original purchase. Gift cards are non-returnable and cannot be redeemed for cash. Customers returning merchandise without an original sales receipt are only entitled to an exchange.

If you cannot go back to the store where your original purchase was made please contact the store directly using the telephone contact information listed at the bottom of your sales receipt, or email a brief note to [email protected] explaining the problem with your purchase (wrong color, wrong size, damaged, didn't like) and include whether you are seeking a refund or an exchange. Be sure to have the order number listed on the bottom of your receipt and tell us which store the purchase was made. If seeking an exchange, there may be a small charge for return postage.

I saw an item in the Cocoa Beach store but can't find it on the website, how do I purchase it?

Please call 1 888 757 8737 Monday through Friday to talk to a Customer Service Representative. The item may be unavailable on the website due to vendor restrictions or simply out of stock but we can research and hopefully find a solution for you.

My product arrived and is damaged or defective. What do I do?

If the item you received is damaged or defective please call 1 888-757-8737 so that we can help you exchange the item or return it.

 

How long will it take for my exchange or refund to be processed?

Please allow 2-3 weeks for processing and return delivery. Once your return or exchange is processed you will receive confirmation via the email address you provided in the original order. For exchanges, we waive the standard ground shipping charge on the replacement item if shipping within the continental U.S.A.

What items are excluded from promotions and coupon codes?

The following list of items are not eligible for discount:

  • Surfboards SUP's
  • Gift Cards
  • Cameras - All Brands
  • Sale Items
  • Maui Jim Sunglasses
  • Oakley Sunglasses
  • Ugg Australia Brand Products
  • Ego-Yuneec Drones and Skateboards
  • Electric Skateboards - All Brands
  • Rollerblades
  • Carver Brand Products

Why isn't the color of the item I purchased the same as it appears online?

Item color representations on your desktop, laptop, smartphone, or electronic device may appear slightly different as the result of studio lighting, variance in monitor calibrations, or the type of device used to view them. 

What payment methods do you accept?

Ron Jon Surf Shop accepts the following payment methods for Internet purchases:

Visa

Mastercard

Discover

American Express

PayPal

Ron Jon Gift Cards

Please note: Ron Jon Surf Shop does not sell, nor honor 3rd party electronic gift cards. Physical Ron Jon Surf Shop gift card must be present at the time of purchase.
Need help figuring out what the balance is on your gift card? Look no further. Click on the link below to find out.

Check My Balance

Ron Jon Surf Shop online does not accept cash payments, checks, or money orders.

How Does Coronavirus Impact Order Processing?

While doing our best to keep up with an increase in the volume of orders, social distancing and sanitizing protocols take precedence to help ensure the health and safety of our employees and customers. This may cause a delay in the processing time of your order. We ask that you please have patience and know that we will process your order as quickly as possible.

General FAQ

How do I become a link on the Ron Jon site or link the Ron Jon site to my site?

Ron Jon Surf Shop's policy regarding links from this site requires that a letter of the request be submitted to Ron Jon's Internet Services department at [email protected].com or faxed to (321) 799-8882. Ron Jon will evaluate each site based on its merits and according to a set of image standards that are associated with our brand and expected by our customers. You will then receive an e-mail only if we approve your request for a link.

Can I use graphics from the Ron Jon site on my site?

No. This site, www.ronjonsurfshop.com®, in whole or in part may not be reproduced or distributed without the prior written permission of Ron Jon Surf Shop of Fla., Inc. Click here for more information about copyrights and trademarks.

How do I get sponsored by Ron Jon Surf Shop?

Athlete/Event Sponsorship -
Parties looking for sponsorship for individual athlete sponsorship or support as a Ron Jon Team Rider (surf/skate/stand up paddle) should send an athlete resume and sponsorship proposal to [email protected].

How can I get a donation for my organization or event?

Donations & Charitable Sponsorships Ron Jon Surf Shop supports our local communities in a variety of ways. We focus our charitable efforts on education, youth initiatives, community upkeep and wellness, beach cleanliness and in supporting the animals that enrich our lives.

Ron Jon Surf Shop also seeks to support and strengthen the local communities in which our stores are located and where our team members work and live. Ron Jon considers charitable donation and sponsorship requests from 501(c)(3) nonprofit organizations that match our social responsibility strategy as noted in the following contribution priorities.

Contribution Priorities
Education/Kids
Educational and youth initiatives to enrich children’s lives, which may include programs for public school foundations, scholarships, back-to-school supply drives, water safety, and children’s hunger projects.

Environmental and Beach Safety
Programs that keep our beaches clean, beach safety, and promote environmental awareness to protect our oceans and beaches. Examples include Keep Brevard Beautiful, lifeguard support, and beach preservation and conservation.

Community Impact Organizations
Local organizations that have a daily impact on the lives of residents near our stores. Examples include business leagues, first responders, food banks, humane societies, and natural disaster recovery.

Exclusions
Ron Jon Surf will not contribute to:

  • requests that do not match our contribution focus noted above
  • requests that are not in the local community (geographic area) as our store locations
  • for-profit programs
  • political groups
  • sports teams (except for surf/skate/beach noted above)
  • individuals or fundraisers for individuals
  • charter or private schools
  • capital campaigns
  • requests to generally fund an organization that does not benefit a specific program

How to submit a request
If you meet the criteria noted above and would like to submit a request, please do so by completing the donation form at the link below.

Donation Form

Is Cocoa Beach the original location?

Contrary to popular belief, our Cocoa Beach location is not the original Ron Jon location. Actually, Ron Jon Surf Shop started back in 1959 in the small beachside community of Ship Bottom, New Jersey located on Long Beach Island. Ron Jon Surf Shop "The Original” has evolved from a tiny storefront to the beautiful 4-level surfer’s dream store that it is today.

 

How many employees does Ron Jon Surf Shop employ?

Ron Jon currently employees approximately 400 people worldwide and continues to grow as new locations and projects develop.

Does Ron Jon Surf Shop provide surf lessons?

Ron Jon recommends our partners at the Ron Jon Surf School for surfing lessons. Contact the Ron Jon Surf School directly at (321) 868-1980 or go to www.ronjonsurfschool.com. You can also visit or call the Ron Jon Surf Shop Location nearest you for more information.

Does Ron Jon offer store franchises or licensing?

Currently, Ron Jon Surf Shop does not offer franchises of any kind because we prefer to own and operate our own facilities. As for licensing, Ron Jon has granted a limited number of licenses to unique companies or operators that meet Ron Jon's high standards. All inquires or proposals should be directed to the Ron Jon Expansion department by E-mail at [email protected] or phone at (321) 799-8888.

What can I write in a product review?

PRODUCT REVIEW TIPS

We now offer our guests the opportunity to share their comments about the products they purchase by submitting a review online. No personal information is requested.

After selecting the number of stars and your level of satisfaction here are some tips for filling in the comment section:
 

  • Base your review on your experience of the product, its features, performance and fit etc.
  • Explain what you liked or disliked and why.
  • Only review products you have owned, used or tried on.
  • Do not use all CAPITAL LETTERS.
  • Try to focus on information you think would help others to decide whether or not to purchase the product.
  • Refrain from using profanity.


All submitted reviews are subject to approval prior to posting and become the property of Ron Jon Surf Shop. Reviews containing inappropriate language, personal information, information about other websites or companies and pricing and promotional details will not be posted.

If you have something else to say or need assistance please contact a Customer Service representative at 888 757 8737 or email us at [email protected].

Your opinion matters to us!

How do I find the surf-tides-water temp page on your new website??

At the top left hand side of the website is where the Surf Report drop down list is.

Surf Report

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