HOMECUSTOMER CAREORDER INFORMATIONRETURNS/EXCHANGES   Print Page Send to a Friend

Returns/Exchanges

 

Ron Jon is sure that after purchasing any one of our great products you will be fully satisfied. In the event that you're not completely satisfied, the following Return/Exchange policy will help us more quickly attend to your needs. For returns and exchanges for items purchased in one of our physical store locations please see Store Returns & Exchanges.

Exchanges and returns must take place within 90 days of purchase. 

For online orders, please email us at sales@rjss.com or call 1-888-RJ-SURFS. A customer service representative will then assist you with next steps in processing your return/exchange. Be sure to have access to the order number listed on top of your invoice or confirmation email page.

Alternatively, follow the return/exchange directions found on the back of your invoice and mail your product (using the shipping method most cost effective to you) to:

Ron Jon Surf Shop
Attn: Online Mail Exchange
3850 S. Banana River Blvd.
Cocoa Beach, FL 32931  
 

Please allow 2-4 weeks for processing and/or return delivery.



Surfboards are very fragile in nature. Ron Jon brand surfboards have a 90-day conditional warranty, but after that time there is no applicable warranty, either expressed or implied. If the board is in the original condition along with the original receipt, it may be returned. Any board showing signs of use or damage will not be accepted for return or exchange.

Please email us at sales@rjss.com or call 1-888-RJ-SURFS and a customer service representative will assist you.




Exchanges and returns must take place within 90 days of purchase.

If you made your purchase at a store location, for the fastest service, please contact the store directly using the telephone contact information listed at the bottom of your sales receipt, or email a brief note to sales@rjss.com explaining the problem with your purchase (wrong color, wrong size, damaged, didn't like) and include whether you are seeking a refund or an exchange. Be sure to have the order number listed on the bottom of your receipt and tell us which store you made the purchase in. If seeking an exchange, there may be a small charge for return postage.


Cocoa Beach
Ron Jon Surf Shop
Attn: Mail Exchange
3850 S. Banana River Blvd.
Cocoa Beach, FL 32931
(321)799-8888 ext 1304

Port Canaveral
Ron Jon Surf Shop
Attn: Mail Exchange
3850 S. Banana River Blvd.
Cocoa Beach, FL 32931
(321)799-8888 ext 1304

Orlando (I-Drive)
Ron Jon Surf Shop
Attn: Mail Exchange
5160 International Drive
Orlando, FL 32819
(407) 481-2555

 

 

 

Orlando (Florida Mall)
Ron Jon Surf Shop
Attn: Mail Exchange
8001 South Orange Blossom Trail
Suite 195
Orlando, FL 32809
(4070 563-8888

Key West
Ron Jon Surf Shop - Key West
Attn: Mail Exchange
503 Front Street
Key West, FL 33040
(305) 293-8880

Clearwater Beach
Ron Jon Surf Shop
Attn: Mail Exchange
377 Mandalay Avenue
Clearwater Beach, FL 33767
(727) 286-5888


 

 

 

Ft. Myers
Ron Jon Surf Shop
Attn: Mail Exchange
10045 Gulf Center Drive
#100
Ft. Myers, FL 33913
(239) 482-8888



Ft Lauderdale
Ron Jon Surf Shop
Attn: Mail Exchange
2602 Sawgrass Mills Cir.
#1207A
Sunrise, FL 33323
(954) 846-1880



 

Panama City Beach
Ron Jon Surf Shop
Attn: Mail Exchange
16150 Front Beach Road
Panama City Beach, FL 32413
(850) 233-8898




 

 

 

New Jersey
Ron Jon Surf Shop
Attn: Mail Exchange
901 Central Ave
Long Beach Island, NJ 08008
(609) 494-8844

Myrtle Beach (Broadway at the Beach)
Ron Jon Surf Shop
Attn: Mail Exchange
1308 Celebrity Circle #R9
Myrtle Beach, SC 29577
(843) 448-8882

Myrtle Beach (Barefoot Landing)
Ron Jon Surf Shop
Attn: Mail Exchange
4810 Highway 17 South
North Myrtle Beach, SC 29582
(843) 272-0888

 

 

 

Orange Beach
Ron Jon Surf Shop
Attn: Mail Exchange
22723 Perdido Beach Blvd
Orange Beach, AL 36561
(251) 981-8008

 Ocean City
Ron Jon Surf Shop
Atth: Mail Exchange
67th Street Town Center
6701 Coastal Highway #8
Ocean City, MD 21842
(410) 390-4888

 

 

Customers requesting a refund must present a copy of their original sales receipt in order to receive a credit. All other customers returning merchandise without a copy of their original invoice or past the 90 return policy are only entitled to an exchange or refund to a gift card. Ron Jon policy prohibits the return of "intimate apparel" which includes swimsuits, wetsuits and undergarments unless all tags and liners are still attached and the item has not been worn. Please allow 2-4 weeks for processing and return delivery. Sending your exchange/return to the wrong location may cause further delay. If at any time you have questions or problems with an order or product, please contact the corresponding store.
   


 

Airport Locations
For return or exchange information, please contact:   
Email: bcranman@spi-team.com
Phone: (813) 396-3639 ext 239
Note: If you would prefer Ron Jon  Corporate to contact the licensee on your behalf, please send a detailed email to Jacquie Youngs at jacquiey@rjss.com or by phone: (321) 799-8866.

Grand Turk and Cozumel Locations
For return or exchange information, please contact:   
Email: info@loscincosoles.com
Phone: 011 52 987 872 0132 ext 2243 or2248
Fax: 011 52 987 872 1950
Office hours: Mond-Frid 9am-8pm, Sat 9am-1pm
Note: If you would prefer Ron Jon  Corporate to contact the licensee on your behalf, please send a detailed email to Jacquie Youngs at jacquiey@rjss.com or by phone: (321) 799-8866.

Las Vegas Location
For return or exchange information, please contact:   
Email: Eric@rjsslv.com
Phone: (702) 632-9396
Note: If you would prefer Ron Jon  Corporate to contact the licensee on your behalf, please send a detailed email to Jacquie Youngs at jacquiey@rjss.com or phone (321) 799-8866.


 

 

 


  
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