HOMECUSTOMER CAREORDER INFORMATIONRETURNS/EXCHANGES   Print Page Send to a Friend

Returns/Exchanges

 

Ron Jon is sure that after purchasing any one of our great products you will be fully satisfied. In the event that you're not completely satisfied, the following Return/Exchange policy will help us more quickly attend to your needs.

Internet & Phone Orders 

Exchanges and returns must take place within 90 days of purchase. 

First, locate your invoice which should have been shipped with your order. Then write us a brief note explaining what the problem is with your purchase (wrong color, wrong size, damaged, didn't like) and how you would like us to handle the transaction. You may exchange the item or ask for a refund. On that same note, be sure to include a contact name, daytime phone number, and where you would like the refund or exchange delivered. Finally, mail the product, a copy of the Invoice and note to: 

Ron Jon Surf Shop
Attn: www.ronjons.com
3850 S. Banana River Blvd.
Cocoa Beach, FL 32931
  

Please note that if you choose to order additional items when making an exchange there may be a shipping charge added to your order (this will be determined by the weight of the additional items). A customer service representative will contact you with the shipping cost should one be added prior to completing your order.  Please remember that if you would like  to add additional items to your order or there is a price difference please send us your payment information complete with expiration date and 3 digit code.  

Customers requesting a refund must present a copy of their original invoice in order to receive a credit. Customers returning merchandise without a copy of their original invoice are only entitled to an exchange or refund to a gift card. Ron Jon policy prohibits the return of "intimate apparel" which includes swimsuits, wetsuits and undergarments unless all tags and liners are still attached and the item has not been worn. Also please note shipping is non-refundable if an error was not made on your shipment. Please allow 2-4 weeks for processing and return delivery. 

Surfboards are of a fragile nature and surf brand boards come with no warranty by the manufacturer or Ron Jon's. Ron Jon brand surfboards have a 90-day conditional warranty, but after that time there is no applicable warranty, either expressed or implied. If the board is in the original condition along with the original receipt, it may be returned. Any board showing signs of use or damage will not be accepted for return or exchange.

If at any time you have questions or problems with an order or product, please contact the ronjons.com Customer Relations department by e-mail sales@rjss.com or phone (888) 757-8737. 

 

In Store Purchases

Exchanges and returns must take place within 90 days of purchase.

1.  First, locate your original sales receipt. 

2.  Second, write us a brief note explaining what the problem is with your purchase (wrong color, wrong size, damaged, didn't like) and how you would like us to handle the transaction. You may exchange the item or ask for a refund. If you request a refund and originally paid via credit card please include the necessary information in order for us to process the refund back onto your card.

3.  On that same note, be sure to include a contact name, daytime phone number, and where you would like the refund confirmation or exchange item delivered. If requesting an exchange a $5.00 check or money order for processing fees should be included with your exchange request. 

4.  Finally, mail the product, a copy of the sales receipt and a note to the following address that corresponds to the store in which the purchase was made: 

Cocoa Beach
Ron Jon Surf Shop
Attn: Mail Exchange
3850 S. Banana River Blvd.
Cocoa Beach, FL 32931
(321)799-8888 ext 1304
New Jersey
Ron Jon Surf Shop
Attn: Mail Exchange
901 Central Ave
Long Beach Island, NJ 08008
(609) 494-8844
Orlando
Ron Jon Surf Shop
Attn: Mail Exchange
5160 International Dr
Orlando, FL 32819
(407) 481-2555
     
Ft Lauderdale
Ron Jon Surf Shop
Attn: Mail Exchange
2610 Sawgrass Mills Cir.
Suite 1415
Sunrise, FL 33323
(954) 846-1880
Key West
Ron Jon Surf Shop - Key West
Attn: Mail Exchange
503 Front Street
Key West, FL 33040
(305) 293-8880
Ft. Myers
Ron Jon Surf Shop
Attn: Mail Exchange
10045 Gulf Center Drive #100
Ft. Myers, FL 33913
(239) 482-8888
     
Myrtle Beach (Barefoot Bay)
Ron Jon Surf Shop
Attn: Mail Exchange
4810 Highway 17 South
North Myrtle Beach, SC 29582
(843) 272-0888
Myrtle Beach (Broadway at the Beach)
Ron Jon Surf Shop
Attn: Mail Exchange
1308 Celebrity Circle #R9
Myrtle Beach, SC 29577
(843) 448-8882
Panama City Beach
Ron Jon Surf Shop
Attn: Mail Exchange
16150 Front Beach Road
Panama City Beach, FL 32413
(850) 233-8898
     
Ocean City
Ron Jon Surf Shop
Atth: Mail Exchange
67th Street Town Center
6701 Coastal Highway #8
Ocean City, MD 21842
(410) 390-4888
Clearwater Beach
Ron Jon Surf Shop
Attn: Mail Exchange
377 Mandalay Avenue
Clearwater Beach, FL 33767
(727) 286-5888
 

 

Customers requesting a refund must present a copy of their original sales receipt in order to receive a credit. All other customers returning merchandise without a copy of their original invoice or past the 90 return policy are only entitled to an exchange or refund to a gift card. Ron Jon policy prohibits the return of "intimate apparel" which includes swimsuits, wetsuits and undergarments unless all tags and liners are still attached and the item has not been worn. Please allow 2-4 weeks for processing and return delivery. Sending your exchange/return to the wrong location may cause further delay. If at any time you have questions or problems with an order or product, please contact the corresponding store.

 

Ron Jon Licensee Return/Refund Contact Information:

Airport Locations
 

For return or exchange information, please contact:

RonJonAirport Location Customer Service:

bcranman@spi-team.com

Tel. (813)396-3639 ext 239.

Note: If you would prefer Ron Jon Corporate to contact the licensee on your behalf, please send a detailed email to Jacquie Youngs at
jacquiey@rjss.com , Tel. (321)799-8866. 

 

Grand Turk and Cozumel Locations 

For return or exchange information, please contact:


 Email: info@loscincosoles.com
 

Phone Numbers:  011 52 987 872 0132 ext 2243 or 2248  

Fax:  011 52 987 872 1950

Office hours: Mon-Fri 9am-8pm Sat 9am-1pm

Note: If you would prefer Ron Jon Corporate to contact the licensee on your behalf, please send a detailed email to Jacquie Youngs at
jacquiey@rjss.com , Tel. (321)799-8866. 

 

Las Vegas Location

For return or exchange information, please contact:

Email: Eric@rjsslv.com

Phone Number: (702) 632-9396

Note: If you would prefer Ron Jon Corporate to contact the licensee on your behalf, please send a detailed email to Jacquie Youngs at
jacquiey@rjss.com, Tel. (321) 799-8866. 


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