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Reece - IN
I just wanted to say that I really like your company and to say that you guys are doing a fantastic job. Not only do you have quality things, you also have a great marketing team and company profile. I hope to some day work for a company as good as yours.
Dannielle - NJ
(Regarding website purchase)
I recently purchased 7 items online from Ron Jon. I actually, specifically, ordered the items in preparation of going to the beach with a friend. The jewelry matched my bikini perfectly; I couldn't have been more satisfied. Also the bags I ordered were awesome for my belongings. I plan on using all the items daily now instead of just for the beach. Oh, and also, my ultimate favorite is my new perfume. It smells so unique and it has a lot of kick to it. I couldn't stop spraying it while I was at the beach yesterday and even today at work. My hair ties were the neatest too. They stayed in no matter how rough the waves got. Overall, I love Ron Jon Surf Shop. An especially nice touch to my new items was the sticker I found hiding in with the order papers. I was so stoked when I seen it. I hope to put it to some good use and maybe stick it on my vehicle with my other Ron Jon stickers. With that said, thank you Ron Jon for being so awesome! I definitely plan on shopping there in the future.
Maria
Dear Sir or Miss - (Cocoa Beach Store)
After seeing huge signs for miles, we found you and shopped on May 28, 2010. What a pleasant surprise, quality goods at fair prices. All of your staff were pleasant and helpful. After callingour son about o ur granddaughters size it was necessary for me to exchange one purchase for a larger size. Colette and Sara were very helpful with my exchange process. Keep up the good work and quality merchandise.
Floridians do not use GPS, instead we count on Ron Jons billboards to get us back to beautiful Cocoa Beach.
Valerie - CT
Hi Guys! (website)
I am very pleased with the two neon tees I purchased (Royal Blue & Orange)!! The blue one is for my husband and I am wearing the orange one as a beach cover-up over my bathing suit! I actually ran to the door when I saw the UPS driver pull up to my house! Thank you again for coming up with such new, exciting clothing!
Forever A Ron Jon Fan
V
Coshea
Hello Christine (Cocoa Beach Store),
I want to thank you for all your help with my return. your store was most accommodating in my time of being so upset. I made a purchase on vacation that needed to be returned. You were most gracious and the return went without a hitch. I tell everyone I know htat the Ron Jon Surf Shop is the place to shop and they stand behind all their products.
Many Thanks
Ryan - OH
Let me first start by saying Thank You! Thank you for all the hard work, dedication and happiness that you provide for all the people that you serve. Without people like you, the Ron Jon image, vision and “feeling” would not be as prominent as it is today. I applaud you and wish you continued success and growth in the surfing/active lifestyle industry!
My first trip to a surf shop was around age ten in Cocoa Beach, Florida. Guess which shop? J My family and I also visited Disney World the day before and it was a blast! Guess which place I enjoyed the most? I will give you a hint . . . there weren’t any life-sized Mice or Ducks roaming the facility! You guessed it . . . . . Ron Jon Surf Shop. From that day on, I had found my passion in life. I don’t know if it was the friendly staff, row after row of shiny, new surfboards or the smell of the salt in the air that caused my exhilaration, but the combined effect was intoxicating. It wasn’t long after my initial trip to Ron Jon that I tried surfing for the first time.
At age thirteen, in Myrtle Beach, SC, I finally convinced my parents that I was strong enough to rent a surf board and I paddled out into the break. I rented a short board (I thought I would be cool) and I had never taken a surfing lesson, but I was determined to ride a wave. The waves were chest high that day and I charged the water with all my strength. I started at 9:00 AM and by lunch I thought I had made a big mistake by not taking lessons. I took a one hour break, consulted my Surfer Magazine, and read a quick article on “duck diving” and “turtle rolling”. The article renewed my self-confidence and I paddled back out.
By 7:00 PM, I still had not ridden a wave, and by that point I was sunburned, my head throbbed (the board had smacked me on the head a few times), my right ankle was cut from the fin, and my armpits and stomach were covered in rashes. I decided to sit on my board for a minute and contemplate the situation. As I bobbed on my board, I heard the band at our hotel begin to play their nightly music. I decided to observe my surroundings and I was lost in thought (I even prayed). I was beyond the break, so crashing waves were not a concern and I was able to see and feel the ocean. For a few minutes the sea rocked and lulled me into a dream state and I decided to close my eyes. In my mind, I went back to my first trip to Ron Jon Surf Shop and I could see flashes of orange, gold and red and I could feel the excitement that I felt as a young boy that day. I took a deep breath of the moist, salt air and as the air filled my lungs, I opened eyes.
I looked to the horizon and I saw the biggest set of the day barreling toward me. I’m not entirely certain how everything snapped into place, but I turned the short board toward the shore and began to paddle with all my might. As I paddled, I could hear the band on shore playing “Brown Eyed Girl” (one of my favorites as a kid). The first wave of the set rolled underneath and lifted me straight toward the sky, but the second lined up perfectly. I popped from my knee to a standing position, and then all time seemed to go into slow motion. I was the only person left in the water that day, so only a couple of seagulls witnessed the first surf ride of my life, but that fifteen second ride seemed like an eternity of bliss. I didn’t cut or carve like my hero Kelly Slater, but I glided in on that wave clear into the shore and fell in love for the very first time.
Since my first trip to Ron Jon, I have surfed at least a hundred times and I have absolutely loved every minute of it (even with sun poisoning and week long rashes). A few years ago, I was blessed with the opportunity to surf my first reef break in Rincon, Puerto Rico! It was amazing! I currently live in Dayton, Ohio and as you can imagine, the waves are somewhat limited here. J But, I have to tell you, the Midwest is abundant with people whom long for the ocean and the waves that travel thousands of miles for our enjoyment. With the ocean so far away, I have developed passions in Ohio that parallel and possibly exceed my feelings for the beach, waves and salty air.
Ron Jon has been in my heart since I was a child and I thank you for all the wonderful memories with my family and friends. I make it a point to purchase a Ron Jon T-shirt, sticker, towel, or memorabilia at each chance I get. Every time I see the Ron Jon Logo, I’m reminded of my passion in life. The ocean. . . yes, but the people that make up this crazy and wonderful planet we call Earth . . . even more so. Thank You.
Libby - OH
I was a chaperone with a group of 200 people, mostly high school students. I observed one of your Cocoa Beach cashiers as he did his job. He did an excellent job of serving everyone in his line. He exhibited much patience and an attitude of 'serving the customer well'. I told him and his manager how much I appreciated his efforts. I know it made a positive impression on the students as well. His name is Chris M, and I applaud him and his work as a Ron Jon's employee. He truly added to our positive experience. It is people like him that remind me that employees can help determine the success of a customer's experience. Thank you all so much!
Todd - FL
Daniella (Ft. Lauderdale store),
You probably do not remember me but I was in Ron Jon with my son on Saturday February 20th, you were helping me pick out two sets of children's clothes for a birthday party. You went our of your way to help me. I appreciate the help. Thank you.
Denver - OK
I couldn't of been happier than what I am with your business. Fast delivery and great products. Just wanted to say thank you and I plan on doing alot more business with yall. Thank you.
Thomas
Richard, (Surf Grill)
I was at Ron Jon the first week of February 2010. During my visit I ate at the Surf Grill for three nights in a row. Each dining experience was great. The hospitality was very welcoming. What I was most impressed about was the chefs ability to make changes to the menu to fit my dining needs. I was very pleased and wanted to let you know that the whole experience was very nice.
Great Job to you and especially your staff.
Salute to the Chef!
Debbie
Dear Website Customer Service,
Excellent service on the exchange of my son's hoody! Your e-mail response, phone and mail return were all the very best! I'll be using your online site to find gifts & shop since we have no stores in our area to show you our appreciation. No way, did I think that when my daughter who lives in CA, travels to FL, buys gifts there and mails it to us here in IL, (and when item does not fit) would I be able to return or exchange it without the original receipt. She's a regular customer, and told me to send the e-mail. I said I'd be wasting my time & if they did, she'd have to dig up the receipt, mail it tome and on & on -- she assured me it wouldn't be that way. I emailed, doubted the instant helpful easy response, I just had to call, the person on the phone said the same thing! I was thinking this company is so good I'll probably receive the exchange within a week! Nothing I would expect from others, maybe a month if the exchange was even possible! RONJONS the BEST! Thanks again for the wonderful fast service!!!!!!!!!
JENN
Hello - Thank you so much for the quick shipping. I am enjoying my purchase. My husband and I like your store very much and appreciate the quality of your products and service. Thanks again. Jenn
Lorraine
Dear Karen, (Surf Grill)
Just a note to tell you what a nice time we had today at our luncheon. We appreciated all of those that served us. The (manager) that takes your place on Tuesday (Joy) was so accommodating and the wait staff (Debra and Bill) were just great. They took care of all or our needs and we truly thank you. I hope we were as good guests as you were hosts. Thank You
Marissa - GA
I would like to take this time to offer you the highest of recommendations! When shopping in your store, I found that your selection of shortboards was tremendous. Your salesman did an excellent job of presenting the right size board for my size and surf location. He also made sure that I had all of the accessories necessary to begin surfing seriously. He really went the extra mile to make sure that I had everything I needed.
Although it was the excellent service that made me return to your store again and again, your products have lasted well throughout the years. The very first board I bought was a Ron Jon Board, I still use it, bit it is now full of memorable dings from crashing waves and failed launches. Due to an over-scheduling of work and home life, I have been saving my earnings, but I haven't gotten a chance to visit one of your stores to select a new board. I will soon be taking a long awaited trip down to Florida in search of a new board. Traveling to Cocoa Beach every few years is something that I talk about all year long, always sure to mention that my favorite surf-shop is the Ron Jon's Surf Shop.
I hope you have taken the time to read my letter, and that you are pleased to know that your store is advertised by word of mouth even outside of Cocoa Beach.
Your loyal customer, Marissa
Irene - Canada
Hello my name is Irene, I am from Ontario Canada. My family Mike my husband and my 2 sons Matthew 13 and Adam 10 have just come back from Orland FL on Jan 24/10. Where we went to Disney for our first family vacation. Then on to Fort Meyers FL to spend a couple of days at a family friends condo so the boys could experience the ocean. Before going on our trip my boys went on line to see were the nearest Ron John Surf Shop was. They were very very excited to find that there was one in Fort Meyers. This is all they could talk about really I think they were more excited about this then going to Disney!!! For Christmas both boys received from family and friends $150 usd each. While in Disney I told the boys that they could spend there money on anything they wanted but all they talked about was going to Ron John Surf Shop! Which brings me to the reason for this e-mail. We went to your location in Fort Meyers and I have to say my boys were treated like royalty. The Manager of that store and the young girl that was working brought the boys tons of different t-shirts hoody's and shorts to try on. I sat back and thought it was like a scene out of Pretty Women they thought they were Rock Stars!!!!! The young girl gave the boys Ron John stickers which they proudly display on there snowboards and helmet and when other kids on the hill ask them about there stickers they proudly tell them about how cool your store is in Fort Meyers and how they cant wait to go back!!!! It was so nice to have such a great experience in your store we tend to get so tired up in our own personal issues we forget that life can still be fun and your store in Fort Meyers made 2 boys from the cold Canada have the best VACATION ever!!! Thank you
P.S. The boys spent all there Christmas money in your store and think they are the coolest kids in school LOL!!!!!
Carrie S
Your employee in the surf grill "Bill" is simply fantastic. He has the ability to handle multiple orders with a smile, and provides efficient and friendly service.
He is a keeper.
Todd
Bill who was working the Surf Grill did a fantastic job. Just thought you would want to know you have a great employee.
Ray - CA
Have been shopping at Ron Jons since 74, have always been a fan and customer and always will.
Nancy - FL
Hi, Joy,
I just realized that I never wrote and thanked you for all of your help with our anniversary party on October 10th. The staff was very pleasant and helpful, and the food was delicious. People are still raving about our party!!! Thank you so much for everything!
Donna & Joey
Becky (Website)
Sorry this is so late but with Christmas and all we have been pretty busy.
We just wanted to write you all and thank you for the body board and the gift certificate that you sent us.
Not many people would have gone to the things you all did just to make a customer happy.
Joey loved her card that all of you signed. She still has it on her dresser. Thanks again from both of us.
Love you all
Jon - AL
I grew up near the beach in Florida. It was all about jams, OP and Ron Jon's Surf Shop.
Karen - MA
I drive to Florida twice a year and stop at Ron Jon's in Orlando, Myrtle Beach, and Ship Bottom, N.J. I have also been to the Lauderdale store. My kids will not let me back home without new clothes from you! This past summer, the sweatshirt I bought for my son was not large enough. I had a sudden death in the family and had to drive to Florida for the funeral on Sunday. I was running late and didn't get to Ron Jon's until 7:07 pm. I could not believe the 'mall' closed at 7pm. I was overly emotional from the day's proceedings and knew this was my only chance to exchange the sweatshirt. I basically drove 1,500 miles knowing I would do this! Your store manager Robin, after listening to my story through the locked gates, allowed me into the store as they were still performing the closing duties. She found the larger sweatshirt, made the exchange, and was more pleasant than anyone could have expected under those circumstances.
I will never forget the kindness and compassion she offered me that day.
Vernon - IN
I worked for my Uncle at the Cocoa Beach & Canaveral Pier stores in the mid 70's on a part time basis and just wanted to say congratulations to the staff and owners of Ron Jon's for the continued growth and branding strength shown over the last 30 + years. I just visited the Panama City store this month and experienced the same beach goer/ surfer atmosphere and attitude that we strived for in the earlier days of the company, the staff was awesome and the merchandising was top-notch.
This visit was rejuvinating in a sense and reminded me of my old OP baggies w/ a bar of Mr Zogs "Sex Wax," in the rear pocket, flip-flops and RJ custom silkscreen wearing days, surfing in the early morning, patching boards, building surf leashes or hatch-cover tables and working with great people and family at the shop during the day.
Thanks and long live RJs
Lynn - MS
I'll start at the beginning... My friend was in Florida recently. She grew up in Cocoa Beach and she and her family went to ALL the amusement parks. She saw ALL the sights. The only thing she could talk about was going to the RON JON Surf Shop, she said "You haven't been anywhere until you've been to Ron Jon's, it's the Bomb!" As a little girl she loved shopping at your store.
She came back to Mississippi and wore her Ron Jon t-shirt proudly. She wished that she had gotten a long sleeved shirt too. I thought about what I was going to get her for Christmas and Ron Jon's popped into my head. I found your site and ordered a long sleeved shirt and a hoodie. I got my order today, I didn't notice anything out of the ordinary. Everything was just the right size & color. I noticed an envelope in my shipping bag a few minutes ago and opened it...
YOU HAD SENT A HAND WRITTEN THANK YOU NOTE!
What?
In this day and time, one does not get "Thank You" notes. I commend your company for taking the time and putting forth the effort to do this. It made my day. Now I know why my friend raves about your store. I get it. She is right. You guys are the Bomb! I am so excited about this purchase because I know she is going to love my Christmas gift to her this year. Money well spent! Thank You
John & Rhonda
Thank you so much for your help with the shirts & fast delivery! They fit great & we had so many compliments at our wedding on how nice our shirts were. I told everyone who asked where we got them so I hope that I bring you a lot more business in the future!! Thanks again and P.S. The wedding party thought the Ron Jon glasses were a great gift!!!
Amy - UK
Before heading back home I called your customer service number and asked about shipping to the UK. The website staff member (sorry don't remember her name) was extremely knowledgeable and gave me all the info I needed to complete my purchase from home. I just love your product and recommend your website to all my friends! Customer Service is not great these days anywhere you go and you sure put a lot of other company's to shame. Please don't change! Thanks and have a great summer!
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